Support
We’re here to help.
Questions about a ride, your account, payments, or safety? Our support team is based in Kigali and responds to every message within one business day.
Contact us
Get in touch
Email is the fastest way to reach us. Please include your registered phone number and, if it’s about a specific trip, the approximate date and time so we can find it quickly.
Support hours:Monday–Sunday, 6:00–22:00 CAT (Kigali time). Emails received outside these hours are answered the next morning.
Help topics
Common questions
How do I book a ride?
Open the MotoLink app, set your pickup and drop-off, and confirm. You’ll see the fare up front before you book — no surge, no haggling. A verified driver is matched to you and you can track them in real time.
How do payments work?
Fares are shown before you ride. Drivers keep 90% of every fare and a 10% platform fee covers operations and support. We support MTN Mobile Money, with Airtel Money coming soon. Cash is also accepted.
I’m a driver — how do payouts work?
Your earnings accumulate in your in-app wallet. Payouts are sent to your MTN MoMo or Airtel Money number. If a payout is delayed or missing, email support@motolink.rw with your registered phone number.
How do I report a safety issue?
Every trip has an in-app SOS button and live trip sharing. To report a concern after a trip, email support@motolink.rw or visit our Safety page for the full list of protections.
How do I delete my account?
Open the app, go to your Profile, and tap “Delete Account.” This permanently removes your personal data from MotoLink. You can also email support@motolink.rw to request deletion.
I didn’t receive my SMS verification code.
Codes are sent only to Rwandan (+250) numbers. Check your signal, confirm the number is correct, and request a new code after 60 seconds. If it still doesn’t arrive, email support@motolink.rw.
About the operator
Who you’re reaching
MotoLink is operated by NIMUGIRE Business Ltd, a technology company registered in Rwanda under the Rwanda Development Board and operating under RURA oversight. Our support, operations, and engineering teams are based in Kigali.
Company
NIMUGIRE Business Ltd
Kigali, Rwanda
Regulated by
RURA
Rwanda Utilities Regulatory Authority
Data protection
Law No. 058/2021
Rwanda Data Protection Act
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